Refund policy

At Babies by Bow, we want you to feel confident when shopping with us. If something arrives damaged or faulty, we’re here to help.

 

Faulty or Damaged Items

If you believe your item is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order at info@babiesbybow.com with:

• Your order number
• Photos of the fault or damage
• A brief description of the issue

We will assess the fault and provide one of the following remedies in line with Australian Consumer Law:

• Replacement (if stock is available)
• Store credit
• Refund

 

Change-of-Mind Returns

We do not accept change-of-mind returns, wrong size, or unwanted-item returns.

This includes:

• Choosing the wrong size
• Selecting the wrong colour
• No longer wanting the item

We encourage customers to check all product photos, details, and sizing before purchasing.

 

Sale Items & Clearance

Sale, discounted, promotional, or clearance items are final sale and cannot be returned unless they are faulty.

 

Return Shipping Costs

If a return is approved due to a fault, the customer is responsible for sending the item back to us.

We recommend using tracked postage as we cannot be responsible for lost parcels.

If the item is confirmed to be faulty, babiesbybow.com may reimburse reasonable return postage costs. This will be discussed during the assessment.

 

Condition of Returned Items

For an item to be accepted as faulty:

• It must be in original, unwashed, unworn condition
• All tags and packaging must be present
• Photos of the fault must be provided

Items damaged due to misuse, general wear and tear, or not following care instructions will not be eligible.

 

Refund Processing

Once your return is approved and received, refunds will be processed to your original payment method.

Please allow 3–7 business days for processing.

Need help?

We are always here to assist.

For any questions about returns, faults, or product issues, contact us at:

📧 info@babiesbybow.com